What Should I Ask A New IT Company?

Engaging a new IT company can significantly improve the efficiency, security, and productivity of your business. But to make the right choice, you need to ask the right questions. This article provides you with critical questions to ask and points to consider, helping you make the best decision for your business.

Key Takeaways:

• It's crucial to understand an IT company's expertise and how it aligns with your business needs.
• Security credentials, emergency response, and data recovery plans are fundamental areas to explore.
• Customer service and value for money are just as important as technical competencies.

1. Can You Provide Details About Your Expertise and Experience?

The first step is to determine whether the IT company has the required expertise to manage your IT needs effectively. Do they have experience working with businesses similar to yours in size, industry, or specific software requirements? Ask about their track record, success stories, and any specialized skills or certifications that their team possesses. You can take a look at some testimonials of InfoStream to get an idea of what to expect.

2. What Security Measures Do You Employ?

In the modern business landscape, cybersecurity is a priority. Your IT company should be able to offer robust security solutions to protect your data and systems from threats. Ask about their approach to network security, data protection, and the measures they take to prevent security breaches. They should also provide a free security checklist, such as this one offered by InfoStream, to help you understand their security practices.

3. How Do You Handle Emergencies and Data Recovery?

Despite the best precautions, emergencies and data loss can happen. Your IT company should have a solid plan for dealing with such incidents. Ask about their disaster recovery strategies and the steps they would take to restore your operations in the event of a significant problem. Services like a free full network audit and security scan are valuable to anticipate potential issues.

4. What is Your Approach to Customer Service?

Customer service is a critical aspect of IT support. Do they offer 24/7 support? How quickly can they respond to and resolve issues? Do they provide a dedicated account manager for personalized service? The IT company's approach to customer service will significantly impact your experience working with them.

5. How Much Do Your Services Cost, and What Value Do They Provide?

Cost is an inevitable consideration. However, instead of focusing on price alone, focus on the value that the IT company will bring to your business. Ask for detailed pricing and what's included in their packages. Be sure to understand if their fee structure is flexible, scalable, and what the procedure is for any extra or unexpected charges. InfoStream provides an example of transparent and flexible pricing structure.

6. What Are Your Policies for Maintaining and Updating IT Infrastructure?

The IT landscape evolves rapidly. Regular updates, maintenance, and the adoption of new technologies are crucial for staying competitive. Ask your potential IT company about their policies for maintaining and updating your IT infrastructure. Their answers will give you an idea of how proactive they are in ensuring your systems stay current and efficient.

7. Can You Provide References From Other Clients?

A reputable IT company should be able to provide references or testimonials from other clients. Speaking with these clients can give you an understanding of the company's strengths, areas of improvement, and their overall reliability.

8. What Makes Your IT Company Stand Out From The Rest?

Lastly, it's important to understand what differentiates this IT company from its competitors. It could be their unique approach to customer service, superior technical expertise, or a specific focus on your industry. A company's unique selling proposition often reveals what they value most and can be a significant determinant in your decision-making process.

For additional insights on the services offered by an IT company, this article on Five Essential Types of Support Services in an IT Organization could be helpful.

Choosing an IT company is a significant decision that can have a profound impact on your business. By asking these questions, you'll be better equipped to select a company that not only meets your technical needs but aligns with your business goals and values. Remember, the best IT companies will be more than just service providers; they'll become trusted partners in your business's success.