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Leveraging call recording for business improvement

July 17th, 2023 VoIP

Call recording has become essential in the business world today. With the advancement of technology, businesses can now automatically record and analyze phone calls, providing valuable insights for agents, managers, and more. This article explores the significance of call recording for business communication and the various benefits it offers.

IT Network Management: Connectivity, Security, Devices, and Setup

IT Network Management: Connectivity, Security, Devices, and Setup
Managing an IT network involves many aspects: ensuring connectivity, implementing robust security measures, managing devices, and properly setting up the network. This comprehensive guide will walk you through the core areas of IT network management, and how they play a vital role in maintaining a smooth and secure operation.

Your essential guide to Microsoft Whiteboard

In the age of remote work and distributed teams, effective collaboration and visual communication are vital for business success. Microsoft Whiteboard serves as a digital canvas where teams can collaborate in real time, regardless of their physical location.

What Types of Issues Does IT Support Handle?

Key Takeaways:

IT support is essential for businesses to ensure that their technology systems run smoothly.
Common issues include hardware failures, software glitches, and cybersecurity threats.
IT support technicians can provide remote or on-site assistance depending on the severity of the issue.

Cloud service models: Which one is right for your business?

If you’re in the market for cloud services, you’ve probably already realized that there is no one-size-fits-all cloud solution for businesses. Every organization has unique needs and requirements. To identify the best cloud service model for your business, it’s important to understand the different types of cloud-based services and what features are crucial to your operations.